At 1cuci, your privacy is not merely a legal obligation – it is our sincere commitment. This document transparently explains how we collect, use and protect your personal information when you use our platform.
Welcome to the Privacy Policy 1cuci. We understand how important your privacy is and take our responsibility to protect every member's personal information seriously. This policy transparently outlines our practices regarding the collection, use, disclosure and protection of your personal data.
This Privacy Policy applies to all services offered by 1cuci, including the website at 1cuci.pro, mobile app and all related platforms. By accessing or using 1cuci's services, you agree to the practices described in this document.
1cuci is an online gaming platform serving the entertainment needs of Malaysian players. As a trusted platform, we take every aspect of our members' personal data protection seriously and comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related legislation.
We only collect information that is genuinely necessary to provide you with the best service. We will never sell, rent or disclose your personal data to outside parties for marketing purposes without your prior consent.
We collect various types of information depending on how you interact with the 1cuci platform. The following are the main categories of information we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number or passport number | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, phone number | Account communications and important notifications |
| Financial Information | Bank account number, transaction history, deposit and withdrawal records | Payment processing and fraud prevention |
| Technical Data | IP address, device type, web browser, access logs | Account security and platform improvements |
| Activity Data | Game history, account balance, bonus records | Account management and responsible gaming compliance |
Information is collected through several channels: registration forms, the KYC process, platform usage, communications with our support team, and automatically via technologies such as cookies while you browse our platform.
Every piece of information we collect is used for a clear and legitimate purpose. We do not use your data for purposes unrelated to 1cuci services without obtaining your consent beforehand.
1cuci does not sell or rent your personal data to any third party for their marketing purposes. We only share your information in the following situations and only to the extent necessary:
Protecting your personal data is 1cuci's highest priority. We continuously invest in industry-grade security infrastructure to ensure your information remains safe from unauthorised access.
The 1cuci platform uses cookies and similar tracking technologies to enhance your user experience and analyze how our platform is used. The following are the types of cookies we use:
You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the 1cuci platform.
Your personal data is stored on secure, protected servers. We retain your data for as long as necessary to fulfill the purpose of collection and to meet relevant legal obligations.
Once the retention period expires, your data will be securely deleted using non-recoverable methods. For any cross-border data transfers where necessary, we ensure that protection equivalent to Malaysian standards is fully observed.
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by 1cuci. We fully respect and facilitate the exercise of these rights.
To exercise any of the above rights, please contact the 1cuci support team via live chat or email. We will process your request within 14 business days and a response will be provided in writing.
The 1cuci platform is intended for adult users aged 18 and above only. We do not knowingly collect or store personal information from individuals under the age of 18.
If we determine that a child's personal information has been collected without proper age verification, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child may have registered an account on our platform are encouraged to contact us promptly.
1cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. The latest version will always be available on our website with a clear update date.
For significant amendments that affect your rights, we will notify you via:
Continued use of the platform after amendments take effect is considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of our latest policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
We are committed to addressing all privacy-related complaints seriously and responding within three (3) business days. If you are unsatisfied with our response, you have the right to refer your complaint to the Department of Personal Data Protection Malaysia.
As a member of our platform, you have full rights over your personal data. We make exercising all these rights straightforward and hassle-free.
Request a full copy of your personal data we hold at any time through customer support.
Update or correct any inaccurate information in your account with ease.
Request deletion of your data when it is no longer needed, subject to legal obligations.
Stop marketing communications at any time by notifying our support team.
Withdraw your consent for data processing for specific purposes without affecting core services.
Our support team is ready to help you exercise any of your privacy rights at any time.
We invest in the latest security technology and industry best practices to ensure your privacy is protected at all times.
The same 256-bit SSL encryption technology used by leading banking institutions protects every bit of data you transmit to our platform.
Our identity verification process uses OCR technology and secure automated document verification. Your data is processed with full encryption and is not retained longer than necessary.
Our security system monitors all account activity in real time around the clock, detecting and responding to threats before they can affect you.
Your data is stored in high-security data centers with strict physical and digital access controls. Data backups are performed regularly with full encryption.
Enable 2FA on your account for an extra layer of security. Every login and major transaction requires verification via your mobile device.
The 1cuci platform undergoes regular independent security audits by accredited third parties to ensure our data protection standards are consistently maintained at the highest level.